Shipping policy

Shipping Policy

Last updated: June 2025

Thank you for shopping at My Store. Please read our shipping policy carefully.

Processing Time

Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

We ship internationally. Estimated delivery times:

  • Standard Shipping: 10-20 business days
  • Express Shipping: 7-12 business days (where available)

Delivery times are estimates and may vary due to customs or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected method. We occasionally offer free shipping promotions.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.

Customs and Duties

International orders may be subject to customs fees or import duties imposed by your country. These charges are the customer's responsibility. We are not responsible for customs-related delays.

Lost or Delayed Packages

If your package is significantly delayed or lost, contact us at contactus@sultanapetstore.com and we will work to resolve the issue.

Contact Us

For shipping inquiries, email us at contactus@sultanapetstore.com.