Contact information

Contact Information

We are here to help! If you have any questions, concerns, or need assistance with your order, please don't hesitate to reach out to us.

Customer Support

Email: contactus@sultanapetstore.com

We aim to respond to all inquiries within 24-48 hours, Monday through Friday.

Before Contacting Us

For faster assistance, please have the following ready:

• Your order number
• The email address used to place the order
• A description of your issue or question

Response Times

We do our best to respond as quickly as possible. During peak periods, response times may be slightly longer. We appreciate your patience.