FAQ
❓ Frequently Asked Questions
Do you ship to Saudi Arabia and UAE?
Yes! We ship to all GCC countries including Saudi Arabia, UAE, Qatar, Kuwait, Bahrain and Oman. Delivery takes 5–30 business days depending on your location.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. Use it on the carrier's website to track your package in real time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and Google Pay.
Can I return a product?
Yes! We offer 14-day returns on all unused, original-condition products. Email us at contactus@sultanapetstore.com to start the process.
Are products safe for pets?
All products we sell are sourced from reputable suppliers and are tested for pet safety. Materials used are BPA-free, non-toxic, and pet-grade unless stated otherwise in the product description.
Do you offer wholesale or bulk orders?
Yes, for bulk orders of 10+ units on any product, contact us at contactus@sultanapetstore.com for a custom price quote.