Shipping, Delivery & Our No-Return Policy

🚚 Shipping, Delivery & Our No-Return Policy

We ship to all 6 GCC countries. Honest delivery times, no hidden fees, and a fair customer satisfaction system that works better than traditional returns.

📦 Shipping Times by Country

⚠️ Important: We ship via AliExpress Direct and standard international carriers. These are maximum estimated delivery windows — most orders arrive faster. Processing takes 1–3 business days before shipment.

Country	Shipping Method	Estimated Delivery	Maximum Window	Tracking
🇸🇦 Saudi Arabia Riyadh, Jeddah, Dammam	AliExpress Direct / EMS	10–20 business days	Maximum 35 business days	✅ Full tracking
🇦🇪 UAE Dubai, Abu Dhabi, Sharjah	AliExpress Direct	7–15 business days	Maximum 25 business days	✅ Full tracking
🇶🇦 Qatar	Standard International	12–22 business days	Maximum 40 business days	✅ Full tracking
🇰🇼 Kuwait	Standard International	12–22 business days	Maximum 40 business days	✅ Full tracking
🇧🇭 Bahrain	Standard International	12–22 business days	Maximum 40 business days	✅ Full tracking
🇴🇲 Oman	Standard International	15–25 business days	Maximum 45 business days	✅ Full tracking

📌 Note: Business days exclude Fridays, Saturdays, and public holidays (Eid Al-Fitr, Eid Al-Adha, National Days). Delivery during holiday periods may take 5–10 extra days. If your order has not arrived within the maximum window, contact us immediately at support@pawgcc.com for a full resolution.

💳 Our Customer Satisfaction System — Instead of Returns

Why We Don't Accept Returns (And Why That's Actually Better for You)

We are a dropshipping store — products ship directly from suppliers overseas. Requiring you to return items internationally would cost you more than the product is worth in shipping fees, customs duties, and delays. Instead, we offer a discount card system that gives you real value, faster.

📦

Wrong Item Received

We send the correct item at no extra charge, OR issue a full discount card for the item value.

💥

Item Arrived Damaged

Send us a photo within 7 days. We issue a 50–100% discount card depending on severity — no return needed.

📭

Item Never Arrived

If item doesn't arrive within the maximum window, we issue a full replacement or 100% store credit card.

😞

Not Satisfied with Quality

🎁 Discount Card System — Full Details

What is a PawGCC Discount Card? A discount card is a unique coupon code with a fixed monetary value (e.g. 150 EGP off) that is issued to your account and valid for 12 months. It works exactly like a gift card — you can use it on any future order, on any product, with no minimum spend.

Situation	Discount Card Value	How to Claim	Response Time
Wrong item received	100% of item value	Email photo + order number	Within 24 hours
Item arrived broken/damaged	50%–100% of item value	Email clear photos within 7 days	Within 48 hours
Item never arrived (past max window)	100% of order value	Contact us with tracking info	Within 24 hours
Missing parts or accessories	30%–50% of item value	Email photo + description	Within 48 hours
Quality below expectations	20%–30% of item value	Email honest feedback + photos	Within 72 hours
Significant delay (beyond max window)	10%–20% of order value	Contact support	Within 48 hours

❌ What Is NOT Covered

The following situations are not eligible for discount cards or compensation:

• Change of mind or ordering the wrong size (please use our Size Guide before ordering)
• Items described accurately in the listing that match the received product
• Minor colour variations due to photography lighting or screen settings
• Delays caused by customs inspections, local postal services, or holidays
• Claims made more than 15 days after the maximum delivery window

📧 How to contact us: Email support@pawgcc.com with your order number, a brief description, and clear photos. We respond within 24–48 hours Saturday–Thursday. Include your WhatsApp number for faster resolution.

🚚 الشحن والتسليم — بالعربية

نشحن إلى جميع دول مجلس التعاون الخليجي الست: المملكة العربية السعودية والإمارات وقطر والكويت والبحرين وعُمان.

مواعيد التسليم المتوقعة: المملكة العربية السعودية 10–20 يوم عمل (الحد الأقصى 35 يوم) | الإمارات 7–15 يوم عمل (الحد الأقصى 25 يوم) | باقي دول الخليج 12–25 يوم عمل (الحد الأقصى 40–45 يوم).

أيام العمل لا تشمل أيام الجمعة والسبت وأيام العطل الرسمية (عيد الفطر وعيد الأضحى والأعياد الوطنية).

💳 نظام بطاقات الخصم بدلاً من الاسترجاع

نحن لا نقبل الاسترجاع المادي للمنتجات لأن تكلفة الشحن الدولي ستفوق قيمة المنتج نفسه. بدلاً من ذلك، نقدم نظام بطاقات الخصم الذي يمنحك قيمة حقيقية بشكل أسرع وبدون أي متاعب.

تواصل معنا على support@pawgcc.com مع رقم طلبك وصور واضحة، وسنرسل لك بطاقة خصم فورية بقيمة 20%–100% من قيمة المنتج حسب طبيعة المشكلة.

📧 نرد بالعربية والإنجليزية خلال 24–48 ساعة من السبت إلى الخميس.