Shipping, Delivery & Our No-Return Policy

๐Ÿšš Shipping, Delivery & Our No-Return Policy

We ship to all 6 GCC countries. Honest delivery times, no hidden fees, and a fair customer satisfaction system that works better than traditional returns.

๐Ÿ“ฆ Shipping Times by Country

โš ๏ธ Important: We ship via AliExpress Direct and standard international carriers. These are maximum estimated delivery windows โ€” most orders arrive faster. Processing takes 1โ€“3 business days before shipment.
Country Shipping Method Estimated Delivery Maximum Window Tracking
๐Ÿ‡ธ๐Ÿ‡ฆ Saudi Arabia
Riyadh, Jeddah, Dammam
AliExpress Direct / EMS 10โ€“20 business days Maximum 35 business days โœ… Full tracking
๐Ÿ‡ฆ๐Ÿ‡ช UAE
Dubai, Abu Dhabi, Sharjah
AliExpress Direct 7โ€“15 business days Maximum 25 business days โœ… Full tracking
๐Ÿ‡ถ๐Ÿ‡ฆ Qatar Standard International 12โ€“22 business days Maximum 40 business days โœ… Full tracking
๐Ÿ‡ฐ๐Ÿ‡ผ Kuwait Standard International 12โ€“22 business days Maximum 40 business days โœ… Full tracking
๐Ÿ‡ง๐Ÿ‡ญ Bahrain Standard International 12โ€“22 business days Maximum 40 business days โœ… Full tracking
๐Ÿ‡ด๐Ÿ‡ฒ Oman Standard International 15โ€“25 business days Maximum 45 business days โœ… Full tracking
๐Ÿ“Œ Note: Business days exclude Fridays, Saturdays, and public holidays (Eid Al-Fitr, Eid Al-Adha, National Days). Delivery during holiday periods may take 5โ€“10 extra days. If your order has not arrived within the maximum window, contact us immediately at support@pawgcc.com for a full resolution.

๐Ÿ’ณ Our Customer Satisfaction System โ€” Instead of Returns

Why We Don't Accept Returns (And Why That's Actually Better for You)

We are a dropshipping store โ€” products ship directly from suppliers overseas. Requiring you to return items internationally would cost you more than the product is worth in shipping fees, customs duties, and delays. Instead, we offer a discount card system that gives you real value, faster.

๐Ÿ“ฆ

Wrong Item Received

We send the correct item at no extra charge, OR issue a full discount card for the item value.

๐Ÿ’ฅ

Item Arrived Damaged

Send us a photo within 7 days. We issue a 50โ€“100% discount card depending on severity โ€” no return needed.

๐Ÿ“ญ

Item Never Arrived

If item doesn't arrive within the maximum window, we issue a full replacement or 100% store credit card.

๐Ÿ˜ž

Not Satisfied with Quality

Contact us with photos. We offer a 20โ€“30% discount card to use on your next order as goodwill.

๐ŸŽ Discount Card System โ€” Full Details

What is a PawGCC Discount Card? A discount card is a unique coupon code with a fixed monetary value (e.g. 150 EGP off) that is issued to your account and valid for 12 months. It works exactly like a gift card โ€” you can use it on any future order, on any product, with no minimum spend.
Situation Discount Card Value How to Claim Response Time
Wrong item received 100% of item value Email photo + order number Within 24 hours
Item arrived broken/damaged 50%โ€“100% of item value Email clear photos within 7 days Within 48 hours
Item never arrived (past max window) 100% of order value Contact us with tracking info Within 24 hours
Missing parts or accessories 30%โ€“50% of item value Email photo + description Within 48 hours
Quality below expectations 20%โ€“30% of item value Email honest feedback + photos Within 72 hours
Significant delay (beyond max window) 10%โ€“20% of order value Contact support Within 48 hours

โŒ What Is NOT Covered

The following situations are not eligible for discount cards or compensation:

โ€ข Change of mind or ordering the wrong size (please use our Size Guide before ordering)
โ€ข Items described accurately in the listing that match the received product
โ€ข Minor colour variations due to photography lighting or screen settings
โ€ข Delays caused by customs inspections, local postal services, or holidays
โ€ข Claims made more than 15 days after the maximum delivery window
๐Ÿ“ง How to contact us: Email support@pawgcc.com with your order number, a brief description, and clear photos. We respond within 24โ€“48 hours Saturdayโ€“Thursday. Include your WhatsApp number for faster resolution.

๐Ÿšš ุงู„ุดุญู† ูˆุงู„ุชุณู„ูŠู… โ€” ุจุงู„ุนุฑุจูŠุฉ

ู†ุดุญู† ุฅู„ู‰ ุฌู…ูŠุน ุฏูˆู„ ู…ุฌู„ุณ ุงู„ุชุนุงูˆู† ุงู„ุฎู„ูŠุฌูŠ ุงู„ุณุช: ุงู„ู…ู…ู„ูƒุฉ ุงู„ุนุฑุจูŠุฉ ุงู„ุณุนูˆุฏูŠุฉ ูˆุงู„ุฅู…ุงุฑุงุช ูˆู‚ุทุฑ ูˆุงู„ูƒูˆูŠุช ูˆุงู„ุจุญุฑูŠู† ูˆุนูู…ุงู†.

ู…ูˆุงุนูŠุฏ ุงู„ุชุณู„ูŠู… ุงู„ู…ุชูˆู‚ุนุฉ: ุงู„ู…ู…ู„ูƒุฉ ุงู„ุนุฑุจูŠุฉ ุงู„ุณุนูˆุฏูŠุฉ 10โ€“20 ูŠูˆู… ุนู…ู„ (ุงู„ุญุฏ ุงู„ุฃู‚ุตู‰ 35 ูŠูˆู…) | ุงู„ุฅู…ุงุฑุงุช 7โ€“15 ูŠูˆู… ุนู…ู„ (ุงู„ุญุฏ ุงู„ุฃู‚ุตู‰ 25 ูŠูˆู…) | ุจุงู‚ูŠ ุฏูˆู„ ุงู„ุฎู„ูŠุฌ 12โ€“25 ูŠูˆู… ุนู…ู„ (ุงู„ุญุฏ ุงู„ุฃู‚ุตู‰ 40โ€“45 ูŠูˆู…).

ุฃูŠุงู… ุงู„ุนู…ู„ ู„ุง ุชุดู…ู„ ุฃูŠุงู… ุงู„ุฌู…ุนุฉ ูˆุงู„ุณุจุช ูˆุฃูŠุงู… ุงู„ุนุทู„ ุงู„ุฑุณู…ูŠุฉ (ุนูŠุฏ ุงู„ูุทุฑ ูˆุนูŠุฏ ุงู„ุฃุถุญู‰ ูˆุงู„ุฃุนูŠุงุฏ ุงู„ูˆุทู†ูŠุฉ).

๐Ÿ’ณ ู†ุธุงู… ุจุทุงู‚ุงุช ุงู„ุฎุตู… ุจุฏู„ุงู‹ ู…ู† ุงู„ุงุณุชุฑุฌุงุน

ู†ุญู† ู„ุง ู†ู‚ุจู„ ุงู„ุงุณุชุฑุฌุงุน ุงู„ู…ุงุฏูŠ ู„ู„ู…ู†ุชุฌุงุช ู„ุฃู† ุชูƒู„ูุฉ ุงู„ุดุญู† ุงู„ุฏูˆู„ูŠ ุณุชููˆู‚ ู‚ูŠู…ุฉ ุงู„ู…ู†ุชุฌ ู†ูุณู‡. ุจุฏู„ุงู‹ ู…ู† ุฐู„ูƒุŒ ู†ู‚ุฏู… ู†ุธุงู… ุจุทุงู‚ุงุช ุงู„ุฎุตู… ุงู„ุฐูŠ ูŠู…ู†ุญูƒ ู‚ูŠู…ุฉ ุญู‚ูŠู‚ูŠุฉ ุจุดูƒู„ ุฃุณุฑุน ูˆุจุฏูˆู† ุฃูŠ ู…ุชุงุนุจ.

ุชูˆุงุตู„ ู…ุนู†ุง ุนู„ู‰ support@pawgcc.com ู…ุน ุฑู‚ู… ุทู„ุจูƒ ูˆุตูˆุฑ ูˆุงุถุญุฉุŒ ูˆุณู†ุฑุณู„ ู„ูƒ ุจุทุงู‚ุฉ ุฎุตู… ููˆุฑูŠุฉ ุจู‚ูŠู…ุฉ 20%โ€“100% ู…ู† ู‚ูŠู…ุฉ ุงู„ู…ู†ุชุฌ ุญุณุจ ุทุจูŠุนุฉ ุงู„ู…ุดูƒู„ุฉ.

๐Ÿ“ง ู†ุฑุฏ ุจุงู„ุนุฑุจูŠุฉ ูˆุงู„ุฅู†ุฌู„ูŠุฒูŠุฉ ุฎู„ุงู„ 24โ€“48 ุณุงุนุฉ ู…ู† ุงู„ุณุจุช ุฅู„ู‰ ุงู„ุฎู…ูŠุณ.