الشحن
Shipping Policy
Last updated: June 2025
Thank you for shopping at My Store. Please read our shipping policy carefully.
Processing Time
Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
We ship internationally. Estimated delivery times:
- Standard Shipping: 10-20 business days
- Express Shipping: 7-12 business days (where available)
Delivery times are estimates and may vary due to customs or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected method. We occasionally offer free shipping promotions.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.
Customs and Duties
International orders may be subject to customs fees or import duties imposed by your country. These charges are the customer's responsibility. We are not responsible for customs-related delays.
Lost or Delayed Packages
If your package is significantly delayed or lost, contact us at contactus@sultanapetstore.com and we will work to resolve the issue.
Contact Us
For shipping inquiries, email us at contactus@sultanapetstore.com.